Protection and Confidentiality Measures for Complainants

To protect the rights of complainants and those providing information in good faith, www.jomkittiboutiquehotel.com will keep the names, addresses, and any identifying information of complainants confidential. Only those responsible for handling complaints will have access to this information.

All personnel with access to complaint-related information are required to maintain the confidentiality of the complainant’s details and any associated evidence. Disclosure to unrelated parties is strictly prohibited unless mandated by law.

Actions Upon Receiving a Complaint

www.jomkittiboutiquehotel.com will promptly review each complaint received and will forward the matter to relevant departments to investigate the facts and implement appropriate solutions. The hotel will follow up on the progress periodically, ensuring that the involved departments provide a resolution within a reasonable timeframe at no cost to the complainant.

Complaint Submission Channels

Complainants must provide detailed information regarding their complaint, along with a name, address, and contact number. Complaints can be submitted via the following channels:

Channel 1: Postal mail to [Jomkitti Boutique Hotel - 100, 102, 104 Rachamankha Road, Tambon Phrasing, Muang, Chiang Mai 50200]
‍Channel 2: Phone +66 988 312 015
‍Channel 3: Email [email protected]

External Dispute Resolution

If the internal complaint resolution process does not meet customer satisfaction, customers may escalate the issue to an external dispute resolution mechanism by contacting:

Department of Business Development

563 Nonthaburi Road, Bang Krasor, Mueang, Nonthaburi 11000
Tel +66 2547 5960
Fax +6625475973 (E-Commerce Division)
Email: [email protected]